Frequently Asked Questions

Refund Policy

At Simplifi Travel, we aim to provide transparent and reliable travel services.

Deposits and service fees are non-refundable unless stated otherwise.
Refunds for cancellations are subject to airline, hotel, tour operator, and supplier terms.
No refunds will be provided for missed flights, no-shows, or unused services.
Approved refunds may take 7–21 business days to process depending on your bank.
Any booking changes is subject to available and may result in additional charges.

By making payment, you confirm that you have read and accepted this Refund Policy.

For assistance, please contact us directly.

How does the booking process work? Once you submit your enquiry, we will review your request and send you a customised travel plan along with a detailed quote. A deposit is required to confirm and secure your booking.

How long does it take to receive a quote? We typically respond within 48 hours with travel options and pricing tailored to your request

Do I need to pay upfront? A deposit is required to secure your booking. The remaining balance is paid before your travel date.

Can I make changes to my booking? Yes, changes can be made depending on availability. Additional costs may apply.

Do you assist with travel documents and requirements? Yes, we provide guidance on visas, entry requirements, and any important travel information before your trip.